Last revision date: 02-10-2025

01.      Summary of Arbitrans Privacy Policy

Use of Arbitrans services requires acceptance of the Privacy Policy in accordance with the GDPR. Personal data are collected and used solely for communication purposes and are not disclosed to third parties without written consent or legal obligation. Processing takes place via the Azure platform, and all information remains within Northern Switzerland. Only essential data (name, email, phone number, etc.) are collected, with the possibility for deletion upon request by the End User, while records are retained for 10 years. Security is ensured through strict measures, although complete security cannot be guaranteed. The use of cookies is strictly for website functionality and requires consent. Minors must have parental permission to submit information. For complaints regarding personal data, the End User may contact the relevant authority after communicating with the company.

02.      Acceptance of the Policy – Consequences of Non-Acceptance

The use of Arbitrans applications and websites requires acceptance of the Privacy Policy in accordance with the provisions of the GDPR. In the event of non-acceptance, it will not be possible to install new versions or renew the subscription after its expiration. Your personal data is used exclusively for communication purposes and is not made available for further use.

03.      General Provisions

Your personal data is shared only with your written consent or when required by applicable law. The staff of Arbitrans retains rights of access and correction to your data solely upon your instruction. You do not have direct access to your own record; therefore, actions such as correction of data, deletion, restriction, portability, objection, etc., can only be carried out via email. Communication occurs in the following cases:

  • During the installation and activation of the applications
  • Via remote access programs (e.g., TeamViewer)
  • By telephone, providing instructions and resolving queries
  • For technical support via email
  • For software updates
  • By correspondence regarding technical support, subscriptions, etc.
  • Sending printed materials (e.g. manual)
  • Subscription expiry notifications via automated emails
  • Information about new products, services, and offers

04.      Personal Data Protection

The data you provide through the website form is used exclusively with your consent. Submission of the form requires ticking the relevant checkbox. To exercise your rights or to file a complaint regarding your personal data, you may contact the Data Protection Authority (www.dpa.gr).

Your data is not transferred to people outside Arbitrans. Nor is any data processing carried out by third parties or partners.

For robust protection, your data is stored solely on Azure and therefore benefits from all of Microsoft’s security systems. As such, the management of any data breach incidents and the necessary actions, such as user notifications, will be handled by Azure. The Azure server is located in Northern Switzerland. Apart from Azure, there is no possibility of your data being transferred to third countries.

05.      Categories of Personal Information Collected

  • Full Name
  • Trade Name (if applicable)
  • Mailing Address
  • Phone Numbers (landline and mobile)
  • Email
  • Fax
  • Tax Identification Number (VAT number)
  • Tax Authority

06.      Withdrawal of consent for the use of personal data

The processing of your personal data is immediately discontinued upon your official notification (except SMS). In the absence of such notification, the permission to use your data remains valid indefinitely. If consent is withdrawn during the subscription period, the service is terminated without the possibility of a refund. Upon the expiry of the subscription, your data, excluding name, telephone number, and email, will be deleted within 15 days, unless you request complete deletion, including removal from the Newsletter. Transaction documents have been retained in our records for at least 10 years, as required by applicable legislation. Beyond this, no other information about you will remain.

For data protection matters, the responsible party is the representative of Arbitrans (info@arbitrans.gr, tel. 210-6469999).

07.      Other Cases of Personal Data Processing

Cloud Service

The End User’s data is securely stored on a remote server, with access permitted exclusively through a personal security code. In the event of a lost code, Arbitrans may issue a temporary code, which the End User must immediately change.

Software Error Recovery

The database is sent to Arbitrans only if this is provided for in the accountants’ privacy policy for their clients.

Note: Arbitrans assumes it has the relevant authorization upon receipt of data. Any unlawful use of personal data is the responsibility of the accountant in the event that client approval has not been previously obtained.

08.      Risks When Submitting Personal Data

The submission of personal data always involves risks, as no system can guarantee absolute security. Arbitrans implements all necessary protection measures, such as encryption where required, through Microsoft’s SQL Server database in order to reduce the risk of unauthorized access. However, complete protection cannot be ensured.

09.      Use of Cookies

Browsing the websites is possible without providing personal information; however, cookies may be stored on your computer upon your consent. Cookies help improve the functionality and user experience of the website, do not collect personal information, and can be deleted whenever you wish.

10.      The Collection of Other Data

For security reasons, when the program operates online, only the last log-in and log-out details are retained to detect possible breaches. In offline use, the data is sent during the next internet connection.

11.      Collection of Statistical Data

Arbitrans collects statistical data regarding website traffic through the Google Analytics service, without storing users’ personal data.

12.      Minors

Submission of data to Arbitrans via this website is not permitted for minors. Minor End Users must first inform their parents or guardians.

13.      Modification of the Privacy Policy

Arbitrans reserves the right to amend the Privacy Policy at any time, effective from the time of publication on the website. End Users are informed accordingly via Newsletter.

14.      Terms of Use of Applications or Other Services

Additional terms of use may apply to Arbitrans applications, especially concerning the protection of personal data, which are summarized at the beginning of each respective license.

15.      Privacy Policy in Case of Change of Legal Form

The term «Arbitrans» refers exclusively to the corresponding business, whose executives have the right to access personal data according to the privacy policy. In the event of a change in legal form, the privacy policy will continue to apply to the new company as long as the same name and products are retained, with the manager of the new company being responsible.

16.      Complaint Procedure to the Data Protection Authority

If someone believes that their personal data rights have been violated, they may file a complaint with the Data Protection Authority (www.dpa.gr) electronically or by letter, after first contacting the company’s Data Protection Officer and not receiving a satisfactory response. A detailed description of the incident, relevant documentation, and contact information are required.